Multilingual support & counseling hotlines in Japan

This page provides information about…
  • Emergency numbers you should know
  • Nation-wide multilingual DV support and hotlines
  • Multilingual help concerning Covid19
  • Other life event information

Support & counseling hotlines for foreign residents

Hi, I’m Kay the DV survivor. With my three little children, I have successfully escaped from my ex-husband few years ago.
And faced non-Japanese DV victims living in the DV shelter and “BOSHI-SEIKATSU-SHIENSHISETSU where I belonged to.
They seemed difficult to find information about Japanese DV protection systems, so I’ve been trying to share some English information about the system as well as counseling hotlines for DV victims.

I take general questions about shelter and BOSHISEIKATSUSHIENSHISETSU which functions as secondary DV shelter. Feel free to contact me through “contact form“.

As for DV protection system and flowchart to get public help, see my other post “How do I get public help in Japan?”

Emergency numbers you should know

Living in Japan, these are the numbers you should know.

Police#110to report a crime or an accident.
Police#9110to ask non-urgent inquiries and find help.
Ambulance#119Receptionist askes you “Fire or Ambulance?”(Kaji desuka?Kyukyu desuka?)
Fire#119Say “Kaji desu” for fire, and “Kyu kyu sha onegaishimasu” for ambulance.

Multilingual support and hotlines for DV victims

DV hotline plus0120-279-889Call, email, and chat services are available, but multilingual support is available at chat service only.
Hokkaido Foreign Resident Support Center011-200-9595Mon-Fri 9:00~12:00 / 13:00~17:00
multilingual consultations regarding residence procedures, employment, medical care, welfare, childbirth, child care, education. 
To find DV shelter information, call #8008 or find women support center in your area.

Multilingual help concerning Covid19

Due to ongoing Covid19 pandemic, not a few foreign nationals are forced to stay in Japan.
Here’s numbers to call if you need assistance for your current situation.

LaborLabour Standards Advice Hotline

English: 0120-531-401
More language options available
LegalLegal support center(Houterasu)
Loan, divorce, labor, accident, visa, natural disaster, etc.
0570-078377 Multilingual Information Service.
(Call rates will apply.)
Office Hours: Monday to Friday from 9 a.m. to 5 p.m.
Coronavirus Support Center for Foreign Residents0120-296-004
– Monday to Friday: 10a.m. to 5p.m.
– English, Chinese, Korean, Vietnamese, Nepalese, Indonesian, Tagalog, Thai, Portuguese, Spanish, French, Cambodian, Burmese, Easy Japanese
MedicalAssociation of Medical Doctors of Asia Medical Information Center03-6233-9266

Other life event information

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